Recent Blog Posts

Protect Your Jobsite Crews From the Summer Heat

On a jobsite in Kingsville, Texas, in August 2013, a worker was mixing gypsum concrete in preparation for gypcrete installation on an apartment building. It’s not a particularly taxing job, but he was doing it in direct sunlight. “He wasn’t training or doing anything that involved a lot of lifting or climbing,” says Holly Webster, director of administration at Texas-based KWA Construction, which served as the general contractor on the job.

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.